Shipping & returns

Postage

Everything ships from our warehouse in South Korea by EMS, and most orders arrive in 2 to 4 weeks. Postage depends on the weight of the parcel and the country it is going to, so it is worked out for your order in the basket — choose your country there and the exact figure appears before you pay. Combining titles into one order is almost always cheaper than ordering them separately.

Bulk and school orders

Parcels over 20 kg ship by freight, which is cheaper per kilo than parcel post but has to be quoted per shipment. That covers the larger teacher’s sets and most whole-school orders. See the schools page for freight quotes, invoices and purchase orders.

Import duty and VAT

Books are dispatched from our warehouse in South Korea. Orders delivered outside South Korea may be subject to import duty, VAT or a handling fee charged by your local customs authority on arrival. These charges are set by your country, are not included in the price shown here, and are payable by the recipient.

Many countries zero-rate educational books for import. We can supply a customs invoice describing the shipment as educational material if that helps your school clear it.

Damaged or incorrect orders

If a book arrives damaged, or is not what you ordered, email luxperpetuapublishers@gmail.com within 30 days with a photo and your receipt. We will send a replacement or refund you in full — you do not need to post anything back to Korea.

Otherwise all sales are final. Because every order is dispatched individually from South Korea, we cannot accept returns for change of mind. Please check titles, levels and quantities before ordering — and do ask us if you are unsure which set suits your class.

Payment

Payments are processed by Stripe. Card details are entered on Stripe’s own secure page and are never seen or stored by this site.